Question and answer section
Meet Marc: Our Master Locksmith
You may already know Marc Estoque, our Master Class Locksmith. Marc, a native San Franciscan, has been working with COLE HARDWARE for more than 20 years; in fact, he has over 30 years of experience installing and maintaining locks in the many Victorians and Edwardians in San Francisco. He takes pride in his work and offers unparalleled customer service in the COLE HARDWARE tradition.
A typical call for Marc these days is a “rekey” (combination change) whereby, for any number of reasons, a customer needs his or her locks changed. Marc also gets calls when customers are locked out of their houses or car. In most cases, Marc can provide a fast 30-minute response time.
Marc says, “People should take a few minutes to recall who might have copies of their property keys, such as a former housemate, dog walker, tradesperson, contractor, and so on.” Many people in San Francisco live in shared housing. Locks and keys are rarely changed when a property is bought, sold, or rerented, which means former tenants and their friends, associates, and others might still have keys to your home. Marc suggests that homeowners, business owners, and property managers consider purchasing a lock system that will block unauthorized duplication of keys. This concept is called “key control.” COLE HARDWARE carries locks that operate with high security and patented keys. Marc advises his customers to consider master key systems as another option.
When asked what advice he could give to our customers, Marc said, “Customers should consider getting a security consultation if they have any doubts or concerns about the overall security of their property. Additionally, they should install quality locks such as Schlage or high-security locks like Medeco.” If a customer would like a security consultation, Marc can do a complete walk-through of the property. He will look for any security vulnerabilities and point out any substandard hardware (locks, windows, doors, and so on). He will then provide a written summary that will include suggestions as well as hardware recommendations.
Marc is versed in the many different high-security locks and their installations, including commercial applications such as magnetic card readers, biometric (fingerprint reader) locks, and push-button entry systems. Contact Marc, today at 415-760-LOCK (5625)
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