Customer Services

The every-growing list of everything we do for you!

Account Lookup: Access your account for purchase history. Visit and click on the account lookup link at the bottom of the home page.

ACE® Hardware: Our affiliation with ACE allows us to get quality products quickly and opens doors of the world’s manufacturers, so we can get you what you need. ACE’s buying power enables us to sell to you at the right price, too!

ATM and Credit Cards: We’ll accept your ATM card for payment. You can get up to $20 cash back, too. We also accept VISA, MasterCard, Discover, American Express credit cards, Google Wallet, Apple Pay, and all contactless forms of payment.

Balloons: We have free Cole Hardware helium balloons for the kids. Helium is also available to inflate your party balloons for $0.99 per balloon.

Birthday Discount: Come in on your birthday, show your I.D., and we’ll give you a percent discount amounting to half your age. Must be a Rewards member. Discount is available only on your actual birthday and cannot be applied to sale/promotional merchandise, power tools, household appliances, water heaters, gift cards, Muni passes, Clipper cards, meter cards, postage stamps, or special orders. Discount applies to purchase for the personal use of recipient only. Maximum discount $100.

Bridal and Gift Registry: Schedule an appointment to set up a gift registry. We will set up the registry for your friends and family to purchase gifts online. E-mail to schedule an appointment or for further information.

Business-to-Business: Members of this program receive free next day delivery for in stock orders of $100 or more, special pricing, and personal service. Stop by or call any of our locations for more information.

Carry-Out Service: We’ll be happy to load your purchases into your car. Just let the cashier know.

Charge Accounts: For your convenience, we have in-house charge accounts for businesses. Stop by and fill out the simple application, and we’ll open one for you.

Chauffeur Service for Senior Citizens: If you need help getting to our stores and you live in San Francisco, call us to arrange a mutually convenient time to pick you up.

Clipper Cards: Our downtown Fourth Street and Rockridge locations sell and reload Clipper card fares.

Cole Hardware Supplies We have an entire division devoted to servicing the needs of commercial and industrial customers throughout the Bay Area and beyond. We offer charge accounts, on-site account specialists, free delivery, and the personal services of our friendly team. Give them a call at 415/647-1800 or e-mail

Color Matching: We have terrific paint matching computers. Bring in a swatch of fabric or quarter-size paint chip, and the staff can match just about any color.

Community Savings Days: One day a month, we offer a 20% discount to students, seniors, school district employees, and active members of the military or veterans. The promotion cannot be applied to Rewards accounts and is not valid on gift cards, Muni passes , Clipper cards, meter cards, postage stamps, or special orders.

Coupons: We honor all manufacturers’ coupons. If we carry the product, we’ll honor any other store’s coupons as well.

Delivery: Free delivery for Rewards members with purchase of $100 or more. See store at the time of purchase for scheduling deliveries.

Disabled Customer Discount: Sign up for our Rewards program, show your Medi-Cal card or other proof of disability, and get 10% off all discountable merchandise in our stores.

Electrician: Call our Repair Referral Service at 415/753-2653 ext. 3. Our Repair Referral desk is staffed Monday through Friday, 8:00 am–5:00 pm. For 24/7 emergency referral after store hours or on weekends, you will be connected directly to our electricians. (24/7 service not available at Rockridge.)

E-mail: Write to us at

Fax Service: Our fax machines are for your personal use. We do charge for our fax service—please ask for rates. Fax numbers: Cole Street: 415/753-0957, Mission Street: 415/647-6554, Cole Fox: 415/777-4453, Polk Street: 415/674-8917, Rockridge: 510/852-8216.

Flash Friday Deals: Sign up to receive our weekly deals available only by e-mail. E-mail service@colehardwarecom with the word “flash” in the subject line.

Gift Cards: We offer Cole Hardware gift cards and Ace Hardware gift cards in almost any denomination.

Glass Cut to Size: Plexi-, single-, and double-strength glass cut while you wait. We can also special order curved, tempered, laminate, and obscure glass, as well as mirrors and tabletops.

Hardly Strictly Hardware (HSH): The Cole Hardware digital newsletter is delivered free, directly to your desktop. The HSH contains information on new products, practical tips, and more (or less!). Sign up at under the “Connect” heading.

Hardware Hotline: : We publish our newsletter every month of the year. See the online version at It’s homegrown and filled with interesting articles about hardware, our community, and of course, Cole Hardware.

Hours of Operation: We’re open every single day of the year including every holiday. All stores are open 8:00 am–8:00 pm daily. Holiday hours vary.

Instaply: Download the free Instaply app for your iPhone or Android phone and communicate with us via text.

Lamps Rewired: Our downtown Fourth Street and Rockridge stores offer rewiring services for table and floor lamps. Contact us for information and pricing.

Lifetime Warranty: Your “complete satisfaction” dictates that we offer a lifetime warranty on just about everything we sell.

Lock Rekeying: See store for details.

Locksmith Service and Key Cutting: We cut keys at all our stores, including hard-to-find computer ChipKeys for automobiles. We have an expert locksmith on duty Monday through Friday at our Cole Fox store downtown (415/777-4400). We can also send a locksmith to your home or business 24/7. Call 415/753-2653 ext. 3 for a locksmith referral. (24/7 service not available at Rockridge.)

Low Price Guarantee: Just bring in another store’s ad and we will honor the lower price.

Metal Cuts: Available at all stores. See store for details.

Mobile Offers: Text the word “COLE” to 55155 to receive two mobile offers every month.

Muni: We sell 1-Day, 3-Day, and 7-Day Passports and parking meter cards in $20 and $50 denominations.

Online Shopping: Shop 24/7 from the convenience of your home at,, or

Photocopies: We’re happy to photocopy documents. Please ask for rates.

Pipe: We cut and thread galvanized and black pipe, your pipe or ours. (Note: Cole Fox & Polk can’t thread.)

Plumbing Service: Call our Repair Referral Service at 415/753-2653 ext. 3. Our Repair Referral desk is staffed Monday through Friday 8:00 am to 5:00 pm. For 24/7 emergency referral after hours or on weekends, you will be connected directly to our plumbers. (24/7 service not available at Rockridge.)

Postage Stamps: Purchase a booklet of FOREVER® STAMPS at any of our locations.

QWIQQ Deals: Download the free QWIQQ app from the Apple app store to receive Rick’s Buying Blunder deals on your phone.

Recycling: Bring your old paint (liquid paint only—put dried paint cans into your own recycle bin, lids off!), used rechargeable batteries (nickel-cadmium), used household batteries (alkaline and regular), copper and brass scrap metal (such as keys, bathroom and plumbing fixtures), cell phones, expired printer cartridges, soft plastics, spent small propane tanks, and spent fluorescent bulbs into any of our stores, and we will send them off to be recycled into new products. (Rockridge can only accept large propane tanks.)

Repair Referral Service: Our alliances with competent, honest, quality tradespeople assure you excellent work
on your home, property, or office. We are a licensed contractor (#708403). Call 415/753-2653 ext. 3 or go to

Repotting Service: Pick out the plant and the pot, and our Cole, Mission, Polk Street, or Rockridge nursery staff will repot your plant for free.

Return Policy: We accept returns on just about anything. (Power tools, appliances, etc., may only be returned subject to manufacturer’s warranty. Hand tools exchanged for defective replacement only. No return on snow cables, bolt cutters, plungers, snakes….there’s a list Receipt required for cash refund.

Rewards Program: Earn a 5% dividend on purchases and much more. Membership is quick and free. Sign up today!

Rug Cleaners Rented: We have steam carpet and upholstery cleaners available for rent at each store.

Sharpening Service: Knives and scissors sharpened while you wait or same-day service. (Note: Cole Fox and Polk do not doesn’t sharpen scissors, just knives.) Professional knife sharpening at all locations on alternating weeks. Contact store for dates and times.

SodaStream Carbonator Exchange: We exchange spent SodaStream carbonators at all our locations.

Speakers Bureau: Topics range from home repair to gardening to security to small business marketing and more. If you need a speaker for your organization, call 415/753-2653 ext. 5.

Special Orders: If we don’t have what you need in stock, we’ll do our best to obtain it as quickly as possible.

Student Discount: Show us your student I.D. and receive a 5% immediate discount, plus 5% annual rebate, custom key tag, use of our fax machines, and more!

Tool Rental: We rent many hand and power tools, garden tools, and moving totes too. Contact our stores for availability. (Tool rental coming soon to Rockridge.)

Website: Visit

Windows and Door Glass Replacement: Our Cole Street and Mission Street locations offer glass replacement on wood frame windows and doors.

Window Screens: Our Mission Street and Rockridge location offer window screen repairs. Contact these stores for information and pricing.

Wood Cuts: Available at all stores.

By the way, we sell hardware, too.