Our Policies

Cole Hardware Policies

 Our guarantee, as posted prominently in our stores and stated in all of our marketing and advertising, is simple:

“Our commitment to you: Your satisfaction guaranteed. Period.”

We mean it. At any time we will give you a prompt and courteous credit, refund or exchange.

Payment Options:

We accept Visa, Mastercard, Discover and American Express for payment.

Returns:

Quite simply, if you are not happy, we want you to return the product to us. We will either refund your money or send you a new replacement at your option. (Any shipping and handling charges are non-refundable.) Simply email us at service@colehardware.com. Tell us what you ordered, when you ordered and what you would like to see happen. We will respond right away.

Privacy:

Your email address belongs to you. It will not be sold nor shared with third parties under any circumstance. We will send you no email at all without your permission.

Terms of Use:

This web site and all the pages within are owned by Cole Hardware. Cole Hardware owns the registered copyright to this web site and all of its content. Users may not copy, modify, redistribute or publish any part of the web site, colehardware.com, without express written permission from Cole Hardware. No content from this site may appear within the window of another site.