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Contact Us
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by email:
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Customer Service: service@colehardware.com (Please type your city and state in the subject field.)
Rick Karp, President (aka "Keeper of the Karma"): rick@colehardware.com
Home Repair Referral Service
Web-related issues: hotline@colehardware.com
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by phone: 1-415-753-2653 (Weekdays 7:00 AM – 7:30 PM, Weekends 8:00 AM – 7:00 PM)
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In order to assist you as best we can, we ask that you provide the following information:
If you are requesting information about a product:
- Your name, address with zip code, phone number and email address
- Product description and manufacturer name and number
- Our product number (SKU)
If you are requesting information about an order:
- Your name, complete shipping address, phone number and email address
- approximate date that you placed your order
If you are requesting information about shipping charges:
- Your name, complete shipping address, phone number and email
address
- Our product number (SKU)
- Product description and manufacturer name and part number
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Remember that we are located in San Francisco. While we are happy to help with your inquiries, it is not possible for us to ship all products competitively around the world.
Light-weight products can be shipped anywhere via UPS for a reasonable freight charge. However, large or heavy products and power tools cannot easily be sold to you competively via the Internet. Often shipping costs will negate the savings obtained on the web. As this still may be the most convenient way for you to shop, however, we are happy to accommodate your needs.
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Be assured that when placing an order with Cole Hardware your information will be kept confidential. It will not be sold nor shared with third parties under any circumstance.
Thank you for your interest. We appreciate the opportunity to serve you and feedback is always welcome.
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