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Featured Home Repair Referral Service

Meet Marc, Our Master Locksmith

marc-locksmithMany longtime readers of the Hardware Hotline probably already know Marc, our Master Class Locksmith, but we’d like to introduce him to our newer readers, too.

Marc, a native San Franciscan, has been working with Cole Hardware for nearly 20 years; in fact, he has nearly 30 years’ experience installing and maintaining locks in the many Victor ians and Edwardians in our City. He takes pride in his work and offers unparalleled customer service in the Cole Hardware tradition: “Your satisfaction guaranteed!”

Mark tells us that his most common call is for rekeying locks (combination changes), when a customer, for any number of reasons, needs his or her locks changed. But Marc also gets calls when customers find themselves locked out. In most cases, Marc can provide a fast 30-minute response time.

Marc says, “You should take a few minutes to recall who might have copies of your property keys” (a former housemate, dog walker, tradesperson, contractor, etc.). Many people in San Francisco live in shared housing. Locks and keys are rarely changed when a property is bought, sold, or rerented, which means old tenants and their friends, associates, and so on, might still have keys to your home. Marc suggests that homeowners, businesses, and property managers purchase a lock system that will block unauthorized duplication of keys. This concept is called “key control.” Cole Hardware carries locks that operate with high-security and patented keys. Marc advises his customers to consider master key systems as another option.

When asked what advice he could give to our customers, Marc says, “Customers should consider getting a security consultation if they have any doubts or concerns about the overall security of their property. Additionally, they should install quality locks such as Schlage® or high-security locks l ike Medeco®.” If a customer would like a security consultation, Marc can do a complete walk-through of the property. He will look for any security vulnerabilities and point out any substandard hardware (locks, windows, doors, etc.). He will then provide a written summary that will include suggestions as well as hardware recommendations. A standard security consultation is $150. If customers choose Marc to upgrade their security, the $150 fee is applied to the final bill.

For the month of December, Marc is offering a special price of $99.99 for a security consultation!

Marc is versed in the many different high-security locks and their installations, including commercial applications such as magnetic card readers, biometric (fingerprint reader) locks, and push-button entry systems. In addition, Marc also provides automotive service for customers locked out of their cars. We have seen so many advancements in technology in the past 25 years, although many of the changes have been about design and decorative hardware rather than technology alone. Marc says, “Sometimes customers are looking for an updated look for a home, or they may want to keep the vintage look of the original.” At times, locks just need some attention, rather than replacement. Marc can work with the customer to achieve either contemporary or vintage design while maintaining or enhancing security.

From simple rekeys and dead bolt installations to high-security locks and master key systems, Marc can do it all. If you would like to contact Marc for your locksmith needs, you can call him directly at 415/760-LOCK (5625), or call our Repair Referral Service at 415/753-2653 ext. 3, and we will put you in touch with Marc. We also do referrals via e-mail at